Please note that before shipping your order, we check the quality of the products, to reduce any chances or problems with the requested products, because we do not accept returns or exchanges for used or opened products.

However, So Sandy Company offers its customers a simple return policy, where you can submit a request to return / exchange the product

In the event of receiving a damaged / missing / incorrect product:

you have the right to report within 24 hours from the time of receiving the products
Please send your request to WhatsApp the following number 01225400516 or through Instagram or Facebook messages or any our social media platforms.

• A photo and video of the product condition
• To complete your request, we require a receipt or proof of purchase.

Returns / التبادلات

تستمر سياسة الاسترداد والإرجاع الخاصة بنا 14 يوم من تاريخ التسليم.
لو 14 يوم مرت منذ عملية الشراء ، لا يمكننا أن نقدم لك استردادًا كاملاً أو استبداله.

To be eligible for a return,

• Your item must be unused, unopened and in the same condition that you received it.
• It must also be in the original packaging.
• We require a receipt or proof of purchase.
• A photo and video of the product condition must be taken before delivering it to the representative and sent to WhatsApp on the following number: 01225400516.
• Your request status will be considered within 3 to 14 business days from the day the company receives the returns.
• The return shipping cost will be deducted from the order value.

المبالغ المستردة (إن وجدت)

Once your return is received and inspected, we call you to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund, your request status will be considered within 3 to 14 business days from the day the company receives the returns.
إذا تمت الموافقة عليك ، فستتم معالجة المبلغ المسترد ، وسيتم تلقائيًا تطبيق رصيد على بطاقة الائتمان الخاصة بك أو طريقة الدفع الأصلية ، في غضون فترة معينة من الأيام.

المبالغ المستردة المتأخرة أو المفقودة (إن وجدت)

إذا لم تكن قد استردت أموالك ، فتحقق أولاً من حسابك المصرفي مرة أخرى.
ثم اتصل بشركة بطاقة الائتمان الخاصة بك ، فقد يستغرق الأمر بعض الوقت قبل نشر المبلغ المسترد رسميًا.
بعد ذلك ، اتصل بالمصرف الذي تتعامل معه. غالبًا ما يكون هناك بعض الوقت للمعالجة قبل نشر الاسترداد.
إذا كنت قد فعلت كل هذا ولم تستلم أموالك المستردة حتى الآن ، فيرجى التواصل معنا على [email protected]

التبادلات

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

In case  (Mela Off Cream) is not compatible with your skin type

you have the right to submit a request within via whats app +201289999283 with in 30 days from the date of received of the product with the following conditions:-

• We require a receipt or proof of purchase.
• A photo or video of the area before and after using the product must be available.
• Proof of medical follow-up with the medical team of So Sandy Company must be proven.
• Your request status will be considered within 2 to 7 business days from the day the company receives the returns.
• The return shipping cost will be deducted from the order value.

 

According to our policy mentioned above, you will be contacted within 2 to 7 business days. We will then start sharing the response with you.

تحتاج للمساعدة ؟

تواصل معنا على [email protected] للأسئلة المتعلقة بالمبالغ المستردة والمرتجعات.