Refund & Returns Policy

Please note that before shipping your order, we check the quality of the products, to reduce any chances or problems with the requested products, because we do not accept returns or exchanges for used or opened products.

However, So Sandy Company offers its customers a simple return policy, where you can submit a request to return / exchange the product

In the event of receiving a damaged / missing / incorrect product:

you have the right to report within 24 hours from the time of receiving the products
Please send your request to WhatsApp the following number 01225400516 or through Instagram or Facebook messages or any our social media platforms.

A photo and video of the product condition
To complete your request, we require a receipt or proof of purchase.

Returns / Exchanges

Our refund and returns policy lasts 14 days from delivery date.
If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return,

Your item must be unused, unopened and in the same condition that you received it.
It must also be in the original packaging.
We require a receipt or proof of purchase.
A photo and video of the product condition must be taken before delivering it to the representative and sent to WhatsApp on the following number: 01225400516.
Your request status will be considered within 3 to 14 business days from the day the company receives the returns.
The return shipping cost will be deducted from the order value.

Refunds (if applicable)

Once your return is received and inspected, we call you to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund, your request status will be considered within 3 to 14 business days from the day the company receives the returns.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

In case (Mela Off Cream) is not compatible with your skin type

you have the right to submit a request within via whats app +201289999283 with in 30 days from the date of received of the product with the following conditions:-

We require a receipt or proof of purchase.
A photo or video of the area before and after using the product must be available.
Proof of medical follow-up with the medical team of So Sandy Company must be proven.
Your request status will be considered within 2 to 7 business days from the day the company receives the returns.
The return shipping cost will be deducted from the order value.

According to our policy mentioned above, you will be contacted within 2 to 7 business days. We will then start sharing the response with you.